We make movement happen
Mission Statement
"Provide safe, affordable, reliable and efficient transit service that effectively meets the needs of Porterville residents who have limited mobility options or those who choose transit for some, or all, of their local transit needs."
Fares & Passes
Fares & Passes
One-Way
| General | $1.50 |
| Reduced (Seniors 65+ / Disabled / Medicare card holder/ Veteran card holder) | $0.75 |
| First 2 Children / 5 & younger | FREE |
| Each additional child | $1.50 |
Transit drivers cannot make change so have exact fare ready. Children must be at least 7 years of age to ride the bus without adult supervision. All transit buses are equipped with a wheelchair lift and securement system to serve passengers who are physically challenged. Limit your carry-on packages to the size and number you can easily handle. Strollers and carts must be folded before boarding the bus. Drivers cannot help passengers with carry-on packages. Buses arrive and depart from the Transit Center.
Reduced Fare Application
Information
Application Form
Day Pass
| General 1-Day | $3.00 |
| Reduced 1-Day (Seniors 65+ / Disabled / Medicare card holder/ Veteran card holder) | $1.50 |
Transit drivers cannot make change so have exact fare ready. Children must be at least 7 years of age to ride the bus without adult supervision. All transit buses are equipped with a wheelchair lift and securement system to serve passengers who are physically challenged. Limit your carry-on packages to the size and number you can easily handle. Strollers and carts must be folded before boarding the bus. Drivers cannot help passengers with carry-on packages. Buses arrive and depart from the Transit Center.
Reduced Fare Application
Information
Application Form
Monthly or 31-Day Passes
| General | $40.00 |
| Student (Student ID Required) | $25.00 |
| Reduced (Seniors 65+ / Disabled / Medicare card holder/ Veteran card holder) | $20.00 |
Passes may be purchased at the following locations: Porterville Transit Center, 61 W. Oak Ave., Porterville, CA 93257 Porterville City Hall, 291 N. Main St., Porterville, CA 93257
Tips for RidersTransit drivers cannot make change so have exact fare ready. Children must be at least 7 years of age to ride the bus without adult supervision. All transit buses are equipped with a wheelchair lift and securement system to serve passengers who are physically challenged. Limit your carry-on packages to the size and number you can easily handle. Strollers and carts must be folded before boarding the bus. Drivers cannot help passengers with carry-on packages. Buses arrive and depart from the Transit Center.
Reduced Fare Application
Information
Application Form
Regional T-Pass - $50.00
A Regional Tpass Monthly pass will take you on all the transit systems in Tulare County.
Unlimited monthly access to:
- Tulare County Area Transit (TCaT)
- Visalia City Coach (VCC)
- Tulare InterModal Express (TIME)
- Dinuba Area Regional Transit (DART)
- Porterville Transit (PT)
Non Transferable- Non Refundable, Subject to T-Pass rules and regulations, Not good on Dial-A-Ride Services.
Dial-A-COLT
| General | $5.00 |
| Reduced (Seniors 65+ / Disabled / Medicare card holder) | $2.50 |
| Personal Care Attendant (Limit 1) | FREE |
| Each additional guest | $2.50 |
Where to buy Tickets & Passes
Passes may be purchased at the following locations: Porterville Transit Center, 61 W. Oak Ave., Porterville, CA 93257 | Transit Administration Office, 15 E. Thurman Ave., Suite A, Porterville, CA 93257
Reduced Fare Program
Application FormHalf Fare Program - 50% Discount on Fares
If you're a senior, disabled, a Medicare card holder, or a Veteran card holder you can enjoy greater traveling freedom and lower fares. When you ride with Porterville Transit, you can save one-half of the regular one-way fare.
Where is reduced fare in effect?
You can only ride on the Porterville Transit System at the reduced rate. Many other transit companies operating in the area and state also participate in the program.
When is the reduced fare in effect?
Seniors (65 and over)/Disabled/Medicare card holders may take advantage of the reduced fare during all hours of operation.
How to ride for less?
Passengers with disabilities simply show your valid Porterville Transit Reduced Fare Identification Card or Medicare card to the bus operator and present the appropriate fare. Senior citizens and Medicare card holders may be asked to present additional proof of identity (i.e. another card with photo id).
How to apply for a Porterville Transit Reduced Fare Identification Card
Senior citizens and people with disabilities who don't have a Medicare card may obtain a reduced fare ID card as follows:
Applicants
Visit the City of Porterville Transit Center or online for an application, then fill out and return the completed form to:
City of Porterville
Transit Manager's Office
15 E. Thurman Ave., Suite A
Porterville, CA. 93257
Application Process: There are two parts to the certification process:
Part 1 - Applicant Information
Be sure to complete the ENTIRE application. Incomplete applications will be returned. Print clearly in ink and return the original application to Porterville Transit. Copies and faxes are not accepted.
Part 2 - Health Care Professional Verification
You must take your completed application to your health care professional for their verification. You must ask them to provide to you a letter stating that the information within this application is true and correct and that you are eligible for paratransit service.
Once Parts 1 and 2 are completed, return both the completed application and the letter from your health care professional to the City of Porterville for further processing. Please allow 21 days for certification. You will be contacted by mail of the results of your certification application.
If you're a person with a disability you may also obtain an application by writing or calling the Transit Manager's Office, (559) 782-7448 or by contacting an authorized state, county, or local agency serving people with disabilities and have the application completed and returned to Porterville Transit or mailed to the City of Porterville.
If you require a personal care assistant (PCA), this must be certified by the physician as well so that you may obtain a Porterville Transit Reduced Fare ID card for the personal care assistant (PCA).
Eligible applicants will need to have their picture taken at the Porterville Transit Center, 61 W. Oak, Porterville, Ca. to receive an ID card.
GoCard Mobile Ticketing
YOUR PASSPORT TO PORTERVILLE - MAKING TRANSIT SMARTER, FASTER AND BETTER THAN EVER!
What is a GoCard?
PT's GoCard is your passport to exploring Porterville! Our new secure, reloadable smart cards are making transit smarter, faster and better than ever! The new cards last longer and provide more benefits!
Common questions about GoCard that will help you out:
Why should I switch to a GoCard card?
- More Convenience – GoCard allows you to load products online anytime, over the phone, or by visiting our retail network. Customers can set up autoload on their account to ensure uninterrupted service.
- More Security – When registered, your GoCard balance is protected if the card or mobile device is lost or stolen.
- Daily Cap (Best Fare) – Pay As You Go automatically charges the “best fare” ($1.30), so you never pay more than the cost of a day pass ($3.90).
- More Rewards – Customer loyalty will be rewarded with special offers, discounts, contests, and promotions. The more you ride the more you receive.
- Faster Boarding – Smart cards and mobile tickets will expedite boarding, leading to quicker trips to get you where you need to go
Where can I use a GoCard card?
GoCard smart cards may be used to pay for rides on PT buses, including all regular route, BusPlus, and NX commuter service.
Where do I get a GoCard card?
You can get a full fare GoCard card by using one of the following methods:
- Online: at www.ridept-efare.com.
- In Person: Visit the PT Customer Service Center (15 E. Thurman Ave., Suite A) or any GoCard retail outlet
- By Phone: Call (559) 791-7800
Where do I get a Half Fare GoCard card?
Half Fare GoCard smart cards can be picked up at the following locations. Customers will be required to bring photo identification, such as a driver’s license and any other required proof of eligibility.
PT Customer Service Center (Card issuance, credit and cash sales)
15 E. Thurman Ave., Suite A, Porterville, CA 93257
Monday – Friday: 9am – 5pm
Can I buy a GoCard card on the bus?
No. You must buy a GoCard card before you board the bus. The cards are available for free by ordering online or stopping by one of the GoCard retail outlets in our route network.
Why should I register my GoCard card?
Customers who create an account and register their card will see the following benefits:
- Ability to activate the Autobuy feature to automatically replenish your card.
- Ensure that the remaining balance on your card is protected if lost or stolen.
- Manage cards for more than one person in your family.
- Access order information and updates.
- Access ridership history reports.
How do I register my GoCard card?
- Online: at www.ridept-efare.com.
- In Person: Visit the PT Customer Service Center (85 Watervliet Avenue, Albany)
- By Phone: Call (559) 791-7800
What fares can I add to my GoCard card?
Two fare products can be loaded onto your GoCard smart card.
- Frequent Rider - Just like the 31-Day Rolling Swiper, this monthly pass is valid for 31 days of unlimited rides from the first day of use for just $65.
- Pay As You Go - It’s like having cash on your card! Each ride will cost $1.30 for first three rides of the day, while the fourth and up are free for the rest of the day. That means that you will never pay more than the cost of a day pass ($3.90). Customers can add as much value as they would like by visiting a retail outlet. Minimum online Pay As You Go purchase value is $10.
If you add both types of fare products to your GoCard card, the farebox will always deduct from your Frequent Rider first. After the Frequent Rider pass has expired, the farebox will deduct from your Pay As You Go balance.
How do I add fares to my GoCard card?
- Online: at www.ridept-efare.com.
- In Person: Visit the PT Customer Service Center (15 E. Thurman Ave., Suite A) or any authorized retail outlet
- By Phone: Call (559) 791-7800
When replenishing your card online or over the phone, your balance will be available within two days of purchase.
How do I reload my GoCard card with AutoBuy?
Once you have created a GoCard account, your card may be reloaded automatically with the AutoBuy feature. When your Pay as You Go balance gets low or your Frequent Rider pass is about to expire, AutoBuy will automatically replenish your card so you never have to worry!
How do I check my balance?
You can check your GoCard balance using any of the following methods:
- Online: at www.ridept-efare.com.
- By phone: Call (559) 791-7800. A PT Customer Service representative can check the balance on your card.
- In person at any GoCard retail outlet. You can check your balance at any authorized retail outlet that sells PT fare cards.
- In person on the bus. When you use your fare card, the remaining balance will appear on the farebox after a fare is deducted.
Can I purchase GoCard fare products on the bus?
No. GoCard card product purchases are not available on the bus.
Can I pay for another person with my GoCard card?
Yes. Customers pay for another person traveling with them by using the Pay As You Go balance on their card. Just notify the driver you will be paying for another person and tap your card when instructed. Each additional ride will cost $1.30 and will not count toward the daily cap.
Does a GoCard card expire?
Yes, full fare GoCard cards expire 10 years from the date issued. You can check the expiration date for your GoCard card using any of the following methods:
- Online: at www.ridept-efare.com.
- By phone: Call (559) 791-7800. A PT Customer Service representative can check the expiration date of your card.
- In person at any GoCard retail outlet. You can check card expiration at any authorized retail outlet that sells PT fare cards.
The Half Fare GoCard cards expiration date is printed on the back of the card when it is issued.
Can I still buy a rolling swiper card?
Yes. Swiper cards and paper passes will be available for most of 2017 and customers will be made aware of a final transition plan prior to commencement.
Two fare products can be loaded onto your GoCard smart card.
Pay As You Go
Pay As You Go functions like cash and costs $1.30 for the first three rides, while the fourth and up are free for the rest of the transit day. That means that you will never pay more than the cost of a day pass ($3.90). Customers can add as much value as they would like by visiting a retail outlet. Minimum online Pay As You Go purchase value is $10.
Frequent Rider
Frequent Rider monthly passes are valid for unlimited access to PT's regular route network for 31 days from the first day of use, just like the 31-Day Rolling Swiper. The Frequent Rider monthly pass will cost the same $65.00.
Discounted Services
All qualified half fare and STAR customers will receive a half fare GoCard picture ID card. This card will provide access to discounted pricing on all regular products.
Pay As You Go costs .65 for the first three rides, while the fourth and up are free for the rest of the transit day. That means that you will never pay more than the cost of a day pass ($1.95).
The Frequent Rider monthly pass will cost the same $32.50.
Half fare discounts apply to the NX accordingly
Common questions about the new GoCard Fare Products:
Will fares increase?
No. Fares will remain the same. In fact, Pay as You Go customers will see a reduction in daily prices.
Can I still buy a Rolling Swiper or other paper passes?
Yes. Swiper cards and paper passes will be available for most of 2017 and customers will be made aware of a final transition plan prior to commencement.
Can I pay for another person with my GoCard card?
Yes. Customers pay for another person traveling with them by using the Pay As You Go balance on their card. Just notify the driver you will be paying for another person and tap your card when instructed. Each additional ride will cost $1.30 and will not count toward the daily cap.
How do I add fares to my GoCard card?
- Online: at www.ridept-efare.com.
- In Person: Visit the PT Customer Service Center (15 E. Thurman Ave., Suite A) or any authorized retail outlets
- By Phone: Call (559) 791-7800
*Online and Phone orders may take up to 48 hours to appear on your card.
How do I reload my GoCard card with AutoBuy?
Once you have created a GoCard account, your card may be reloaded automatically with the AutoBuy feature. When your Pay as You Go balance gets low or your Frequent Rider pass is about to expire, AutoBuy will automatically replenish your card so you never have to worry!
When will funds be active on my card?
All products purchased in person at any retail outlet or the PT Sales Center will be available immediately. When replenishing your card online or over the phone, your balance will be available within two days of purchase.
How can I check my balance?
You can check your GoCard balance using any of the following methods:
- Online: at www.ridept-efare.com.
- By phone: call (559) 791-7800. A PT Customer Service representative can check the balance on your card.
- In person at any GoCard retail outlet. You can check your balance at any authorized retail outlet that sells PT fare cards.
- In person on the bus. When you use your fare card, the remaining balance will appear on the farebox after a fare is deducted.
How to Use the Electronic Farebox
Check list for all fares:
- Please have fare ready when boarding bus.
- Try to use exact change. The farebox will not give change, but will issue a change receipt for use on a subsequent bus trip.
- Insert only the designated fare type into its proper opening. (For example, do NOT put coins in the Electronic Fare Card Slot.)
- If a fare payment is rejected, the farebox warbles and the passenger display indicates status (invalid). Then pay fare with another fare type.
- After paying your fare, listen for a beep and check the Passenger Display, this indicates a full fare is paid.
- Check the Passenger Display for important messages. You may be required to respond by pressing buttons on the sides of the display.
Paying Fares:
Drop either coins or tokens, one at a time, in the Coin/Token Insertion Cup.
Feed flat, unfolded bills (in any orientation) into the Bill Insertion Slot. If you are to receive a refund, the refund amount will print on a fare card for your future use.
Insert electronic fare cards in the Electronic Fare Card Slot, including all electronic single ride fare cards and the first use of any Monthly Pass.
Swipe designated electronic fare cards through the swipe reader in the direction of the arrow with the magnetic stripe facing you. After your Monthly Pass has been activated (inserted in the fare card slot on first use) you can swipe it when you board until the card expires.
The Passenger Display tells you to retrieve your rejected coins and tokens from the Coin/Token Return Cup.
RidePT Apps
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Rider Information
Rider Information
How to Ride the Bus
If you're new to riding buses, here are a few simple tips to make using PTS Bus the smart move for your travel needs.
How Do I Know Which Bus Route I Need?
It's easy to find information on which bus route(s) you need to make your trip and when they travel:
Online, go to our system map and find the nearest route at your point of origin.
By phone, call our Transit Information Service at (559) 791-7800 and an operator can give you all the information you need to plan your transit trip - routes, schedules, fares... everything. They'll also be happy to mail you schedules and maps as well.
How Do I Know Where the Bus Stops?
Every PTS bus stop has a sign - over 150 of them -- telling you the bus stops there. Once you know which route and stop you need, just look for the bus stop signs posted all along the route (usually every few blocks).
How Do I Know When the Right Bus Comes Along?
Every bus has its route number at the top front of the bus and on the side window next to the front door. In addition, the sign will also tell you the destination of the bus so you'll be certain you're getting on the right bus.
How Do I Get A Bus To Stop for Me?
As the bus route you want approaches, face the bus and signal to the driver to stop. Sometimes several routes stop at the same location, so this helps the driver know that you want his bus and not some other.
Where Do I Sit?
To make yourself more comfortable, take a seat if one is available. If all the bus seats are occupied, move to the rear of the bus. You'll find poles throughout the bus to hold if you're standing. Hold small children securely.
Please be courteous. The seats at the front of every bus are for senior citizens and persons with disabilities. There are also flip seats at the middle for riders in wheelchairs. Please make these areas available for fellow passengers who are in wheelchairs.
How Do I Get Off the Bus?
If you aren't sure where your stop is located, just ask the driver to call it out for you. Our drivers will do their best to help.
As the bus nears your stop, pull the cord above the windows. This signals the driver to stop at the next stop.
Please exit the bus through the middle doors. This leaves the front area clear for people who are getting on the bus and helps keep the bus running smoothly and on schedule.
How Do I Pay My Fare?
If you're paying by cash, just put your fare into the fare box when your board. Our fare boxes accept paper money as well as coins. Please make certain you have the correct fare because our drivers and fare boxes do not make change. Also, to speed boarding, have your fare ready before you get on. For more information on cash fares go to our section on Fares.
What Do I Do If I Lose Something On the Bus?
Just call Lost and Found. For your convenience, there is a Lost and Found section in our Transit Center. Anything lost on a Porterville Transit bus (or COLT) will be turned in the Transit Center.
Can I Take My Bicycle On the Bus?
You bet! Our buses have racks on the front that can accommodate two bicycles. When the driver pulls up to your stop, just tell him you're securing your bike in the rack and he'll wait. Then board and pay your fare. When you get off, be sure to tell the driver you're taking your bike off. More Info here...
Can The Bus Accommodate My Mobility Aids?
Certainly. Our buses are equipped with either a lift or a ramp to make it easy for persons using a wheelchair, walker or other mobility aid to board. The Courtesy Seating area at the middle of the bus has seats that lift up to accommodate riders in wheelchairs. More Info here...
Rules For Riding
- Trained service animals accompanying persons with disabilities are always welcome on board
- If you take your pet (any non-service animal) on the Bus, it must be fully contained inside an enclosed carrier which you are able to transport by yourself and which you can hold on your lap. Non-service animals must be kept under the control of their handler at all times. Noise or odor may give cause for refusal to transport the animal
- Eating and smoking are not allowed on Buses. You may consume beverages if the beverage is contained in a spill-proof or screw-top container or bottle. Please help us keep your public transit system clean for everyone
- Use earphones. And respect other riders by setting the volume for your ears only
- Don't vandalize. Vandalism is a crime, which will be punished with a fine or jail sentence
- Please report vandalism. You will remain anonymous
- The priority seats at the front of every Bus and next to most doors are for seniors and disabled riders
- You're welcome to carry belongings as long as they are small enough to fit on your lap or at your feet. Don't block aisles or take over the seat beside you
- Please take a seat promptly once you've paid your fare. If there are no seats available, please hold the handrails provided for your safety
- You can bring the following items onboard: collapsible fishing poles; collapsible bicycles; wheelchairs; strollers; walkers; shopping carts, as long as they fold down and can be handled without assistance
- You may NOT bring firearms on any Bus or COLT
- Always have your valid fare in hand before you board the Bus
Safety & Security
The safety and security of our passengers are top priorities at the Porterville Transit System and we are proud of our record of providing a safe and secure environment for passengers. To make your trip even safer, we would like to emphasize several important safety tips to use while riding public transportation:- Be Aware of Your Surroundings and always be alert for anyone suspicious nearby or activity that causes concern for your safety
- Keep Your Valuables Secure and always hold your backpack, purse or other possessions in you lap or other secure location to prevent easy access by others
- Cell Phones and iPods are increasingly popular and thefts of these devices are on the rise nationally and in our region. While using these devices, be discreet and aware of other people who may be interested in your phone or iPod
- Call 911. If you are a victim of a crime, or see a crime taking place, call 911. You can also alert the bus operator, call transit dispatch, or notify other PTS employees with your information
Bring Your Ride
Take Your Bike and Ride with Us To make cycling even more convenient, the Porterville Transit System welcomes all bicycles on our buses throughout the year.Boarding Buses
- Remove all baggage from your bicycle before loading your bicycle on the rack. All baggage must accompany you on the bus
- Alert the bus operator that you will be loading your bicycle. If another bicycle is in position, the rack will already be lowered. If the bicycle rack is full, please wait for the next bus.
- Lift your bicycle so it sits in the empty wheel well. If yours is the first to be loaded, load it in the position nearest the bus, with the front wheel facing the curb. If yours is the second to be loaded, load with the rear wheel facing the curb in the front position.
- Pull the spring-loaded support arm out and upwards. Fasten it over the front tire at the highest point of the wheel to hold the bicycle in place. Locks may not be used to secure bicycles to racks. If you are concerned about the safety of your bicycle, lock your bicycle’s front wheel to the bicycle frame before the bus arrives.
- Board the bus. Pay your fare. It is recommended that you sit or stand near the front of the bus and watch your bicycle while you ride the bus
- When you come to your stop, exit the bus at the front. Tell the operator that you’ll be removing your bicycle. Unload your bicycle
- If no other bicycles remain, stow the rack against the bus in the upright position
Things You Should Know
- To ensure safety to all customers, Porterville Police and Porterville Transit personnel may restrict bicycles from being brought on to buses
- There are bicycle lockers available at the Porterville Transit Center
- Cyclists assume all responsibility for any damage and/or injury that occurs as a result of their bicycle being on Porterville Transit property. This includes injury to the cyclist or other customers. A sudden stop by the transit vehicle does not remove responsibility from the bicycle owner for damages or injuries to other customers or themselves
- Folding bicycles are allowed on Porterville Transit vehicles at all times
- Motor-powered bicycles of any kind are not permitted on Porterville Transit vehicles
Lost and Found
If you forget your bicycle and leave it on the bus:- Call Porterville Transit at (559) 781-8104
- Tell the agent the bus route on which you left the bicycle
- Ask for the address of the Transit Center
- Go to the Transit Center and pick up your bicycle
Note: Porterville Transit is not responsible for bicycles lost, stolen, or damaged on Porterville Transit vehicles or property.
Wheelchair Access
The front of every bus has priority seating for our Senior and Disabled riders. All Buses have lift mechanisms to assist customers in wheelchairs or with other mobility impairments to board. Most of our newer buses are low floor buses, which means that there are no steps to climb to enter the bus. Many buses also have a "kneeling" feature that allows the front and middle of the bus to lower towards the curb, easing the first step into the bus. "Kneeling" buses are designated at the front door.Bus Riding from start to finishAll Porterville Transit Routes are Accessible.
(1) - Signal the driver
At the bus stop, wait near the curb by the bus stop sign. Signal to let the bus driver know you want that particular bus.
(2) - Move Back from the curb
When the bus stops, please remember to move your chair back from the curb so that the driver can safely deploy the lift. The driver will explain how to board. You're welcome to ask for any instruction to be repeated.
(3) - Board the lift
When the driver signals you to board, wheel your wheelchair onto the lift (facing either toward or away from the bus), up to the metal barrier. Keep your elbows close to your body. Use the motor, your brakes or your hands to hold your wheelchair securely while you're riding the lift. As an extra safety measure, an outer barrier will flip up before the lift is raised.
(4) - Board the bus
The lift will raise you to floor level inside the bus and the rear barrier will drop. Move to the farebox and pay your fare, or show the driver your pass or transfer with your valid I.D.
(5) - Move to the wheelchair tiedowns
Move down the aisle to the area equipped with wheelchair tiedowns. You'll find this area at the middle of the bus.
Special Note:
On some buses, tying down your wheelchair requires flipping up the forward-facing and nearest side-facing passenger seats on the driver's side of the aisle. On some buses, the tie-downs are on both sides of the aisle.
(6) - Raise sidefacing seat
First, raise the sidefacing seat. Pull forward on the black knob you'll find under the seat. Then push the seat bottom up until it looks into the upright position.
(7) - Raise sidefacing seat continued
Move your wheelchair up just a bit - to the first folding seat. Pull forward on the black knob under the seat near the aisle and push up until the seat locks into an upright position.
Now that your wheelchair is in the appropriate place, look for the tie-down located on the floor on each side of the wheelchair securement area.
The Bus Operator will perform the securement of your wheelchair, please ask the operator any questions you might have.
(8) - Fasten your seatbelt
The wheelchair seating area also has seat belts. For your safety, and the safety of other passengers, you must use the seat belts provided. To snap the seat belt in place, insert it into the buckle until you hear it click into place. Tug gently on the free end of the belt to be sure it's snug.
(9) - Signal your stop
There's a pull cord or a yellow press strip at the wheelchair height on the side of the bus. Pull the cord or press the strip to signal your stop. The best time to signal is at least one block before you with to exit.
(10) - How to exit:
When the bus has come to a complete stop, here's what to do:
Release the seat belt.
Release the tie-down by pushing on the red knob. Or, remove the securement straps.
Release the wheelchair brakes and move to the doorway.
At the driver's signal, move onto the platform. Use the motor, your hands or your brakes to hold your wheelchair securely while you're on the lift. And please, remember to keep your elbows close to your body.
When the lift has reached the ground and the front barrier has dropped, wheel your chair forward to clear the lift. Be sure to move your chair away from the lift so the driver can restow it safely.
Note: If you need help in boarding the lift or securing your wheelchair in place, please ask the driver for assistance.
Customer Service Representative
Porterville Transit has an accessible service advisor who is available to present information on transit services for seniors and persons with disabilities. The advisor can visit community facilities or programs and conduct group information exchange sessions. If you are interested, please call (559) 782-7448.Accessible Bus Service
One of Porterville Transit's top priorities is to provide mobility and access for all of our customers. All buses are equipped with lifts or ramps to make boarding easier for persons who use wheelchairs or mobility devices or for anyone who may have difficulty negotiating steps. Operators are always available to provide boarding assistance.Porterville Transit Buses have priority seating available near the front of the vehicle as an added convenience for individuals with limited abilities. Operator announcements, large print, visual display boards for persons with hearing impairments, and tactile signage for persons with visual impairments provide information throughout Porterville Transit services.
With these bus features, access by individuals with disabilities has been greatly improved.
Paratransit Service
If an individual's disability prevents independent access to, and use of Porterville Transit's accessible bus services, then Porterville Transit offers specialized accessible paratransit services to those eligible, as specified in the Americans with Disabilities Act. (Appendix 49 CFR37.123)Porterville Transit's Paratransit service is operated under Dial-A-COLT, a division operated by Sierra Management. This service is provided with federal, state, and local funds.
Eligibility
Service is provided to persons whose temporary or permanent disabilities prevent their independent use of bus facilities and vehicles.Paratransit service may also be used by eligible customers for connection with bus services. This applies to persons who are able to use bus services, but whose disabilities prevent independent travel to or from bus stops.
The Americans with Disabilities Act (ADA) establishes the criteria for paratransit eligibility. Specifically, eligibility is based upon your functional ability to use the bus system, some or all of the time. Eligibility is not based on your age or inability to drive an automobile. Please note that having a medical condition or a disability does not automatically qualify you for ADA eligibility. The City of Porterville or Sierra Management will conduct in-person interviews to determine eligibility based on ADA paratransit eligibility standards (Appendix 49 CFR37.123) summarized below;
Category 1 - Any person with a disability who is unable to board, ride, or disembark from an accessible vehicle without the assistance of another person (except for the operator of a lift or other boarding device.)
Category 2 - Any person with a disability who could ride an accessible vehicle but the equipment or location does not meet ADA standards.
Category 3 - Any person with a disability who has a specific impairment-related condition that prevents the person from traveling to or from a boarding and disembarking location.
Paratransit services are provided to eligible individuals who may have either or temporary or permanent disability.
Guide dogs or other service animals may accompany customers at no additional charge.
Enrollment
Please contact the City of Porterville at (559) 782-7448 to request an application. An informational brochure and application will be sent to you, or you may visit the City of Porterville, Transit Manager's Office for an application. Please complete and return to the City of Porterville or mailed to:| City of Porterville |
| Transit Manager's Office |
| 15 E. Thurman Ave., Suite A |
| Porterville, Ca. 93257 |
You may also pick up an application at the Porterville Transit Center, City Hall, or online.
Application Process:
There are two parts to the certification process:Part 1 - Applicant Information
- Be sure to complete the ENTIRE application. Incomplete applications will be returned.
- Print clearly in ink and return the original application to Porterville Transit. Copies and faxes are not accepted.
- You must take your completed application to your health care professional for their verification. You must ask them to provide to you a letter stating that the information within this application is true and correct and that you are eligible for paratransit service.
Appeal Process
Applicants who are denied eligibility will be notified in writing within 21 days of completion of their eligibility certification evaluation. Applicants have 60 days from the date of written denial to request an appeal. An administrative review and in-person functional assessment may be conducted for each appeal by the third-party not affiliated with the eligibility certification team. Appeal decisions will be final.
Service Area
Paratransit service is provided to eligible persons within the City of Porterville. Dial-A-COLT will inform you whether your pick-up or destination point is within the service area.Service Days and Hours
Accessible COLT vans currently operate:| Monday thru Friday | 7:00 a.m. to 10:00 p.m.* |
| *Depending on demand | |
| Saturday | 9:00 a.m. to 5:00 p.m. |
| Sunday | 8:00 a.m. to 4:00 p.m. |
Fares
The fare for a regular one-way paratransit trip maybe established at twice the one-way adult cash fare of Porterville Transit's fixed-route bus service.| General | $5.00 |
| Seniors/Disabled/Medicare Card Holders | $2.50 |
Reservations and Customer Service
All trip requests, except same-day service, must be made in advance.* Trip requests may be made a minimum of one day in advance and a maximum of 14 days in advance by calling Dial-A-COLT. Reservation lines are open: Monday thru Friday 6:15 a.m. to 7:00 p.m. Saturday 8:15 a.m. to 5:00 p.m. Sunday 7:15 a.m. to 4:00 p.m. * Before making reservations for a trip, the application process must be completed and customers must be certified as eligible for paratransit service.
Route 1
To South County Justice Center, PHS, SCCA, Sierra View Medical Center
Route 2
To Monache High School, Henderson Ave, Burton Middle School, Monte Vista School
Route 3
To Vallarta, East Porterville, Granite Hills High School
Route 4
To Bank of Sierra, Santa Fe School, Chase Park, Development Center, Porterville College
Route 5
To Belleview School, Social Security, Veterans Park, Burton Elementary, Target, Galaxy 9 Theaters, Zalud Park
Route 6
To Lowes, Family Healthcare Clinic, Holiday Inn, Home Depot
Route 7
To Monte Vista School, Porterville Adult School, Sequoia Middle School, West Putnam School
Route 8
To John J. Doyole, Granit Hills High School, Los Robles School, Citrus High School
Route 9
To Tule River Indian ReservationGeneral Information
General Information
History
Transit service in Porterville dates back to 1980 when the City began offering curb-to-curb (origin to destination, when needed) demand-response service to the general public through Dial-A-COLT (City Operated Local Transit), or COLT. In response to increasing ridership the City implemented Porterville Transit (PT), a full-time fixed route service, in early July of 1997. PT began as a two route system, but quickly matured to the eight route system of today. In August of 2006, Porterville's Dial-A-COLT service was changed to a seniors and Americans with Disabilities Act (ADA)-preferred service. Porterville continues to provide transit service to the general public through its fixed route system and on COLT (waiting list only). Porterville Transit and COLT services are provided within the city limits and to designated unincorporated urban areas of the county, including "county islands" within the city limits. Service to county areas is provided under service agreement between the City and the County.
Organizational Structure
The Porterville City Council is the policy-making body for the Porterville Transit and COLT services. It adopts the Short Range Transit Plan, and through the annual budgetary process, establishes operational and funding levels for the system. The City Council also sets operational policies and parameters for both services.Management of Porterville Transit and COLT is an integrated function of the City of Porterville. The Public Works department is responsible for the overall management of the service. The City's Public Works department is also responsible for the maintenance of the transit fleet, through its Field Services Division.
The City has contracted with Sierra Management, a local private contractor, to perform program administration as well as daily operations of both Porterville Transit and COLT. The Transit Manager is responsible for the overall administration, planning, monitoring, and marketing of the system. The Transit Manager also act as liaisons to TCAG, Caltrans and the FTA. The Transit Operations Manager is responsible for the day-to-day operations management; the hiring, testing, training and supervision of all drivers and dispatch staff; fare collection; reporting; ridership data collection; and the operation of Porterville Transit and COLT vehicles in accordance with City Policy and all State and Federal regulations. The County of Tulare contracts with the City of Porterville to provide transit service to unincorporated areas surrounding Porterville. The County reimburses the City for service provided to County residents using Local Transportation Funds (LTF).
Geographic Area
The City of Porterville is located in Tulare County, which is part of the Central San Joaquin Valley of California. The San Joaquin Valley is a rich agricultural area, and Tulare County is recognized as the largest agricultural-producing county in the world.Porterville has a land area of approximately 14.3 square miles (9,161 acres), situated at the base of the foothills of the Sierra Nevada Mountain Range. It is approximately 30 miles southeast of Visalia (the County seat); 60 miles northeast of Bakersfield, 165 miles northeast of Los Angeles, and 254 miles southeast of San Francisco. State Routes 65 and 190 bisect the community. The City's sphere of influence includes rural areas surrounding the incorporated city and an urban area known as East Porterville.
Ridership
Approximately 500,000 annual passengers or 41,666 each month. Pt provides approximately 200,000 hours of service across 480,000 miles each year.
Planning and Scheduling
The plan approach focused on seeking input and data related to Porterville's transit system that would provide a solid base from which to most effectively plan the future use of transit services within the Porterville area. Efforts focused on garnering input from those people directly involved in the day-to-day operation of the service, as well as those people that use the service. Information is collected in a variety of ways, including:- A review of current and past operational and financial data
- An assessment of current and planned City development
- Management and staff interviews
- Passenger surveys
Funding
The Porterville Transit System receives funding from various federal, state, and local sources. The primary sources are the California Transportation Development Act (TDA), the Federal Transit Administration Section 5307.
Service Hours
Monday - Friday 6:00 a.m. to 11:00 p.m.Saturday 8:00 a.m. to 11:00 p.m.
Sunday 8:00 a.m. to 6:00 p.m.
Porterville Transit does not operate on the following holidays
- New Year's Day
- Fourth of July
- Thanksgiving
- Christmas
Title IV Policy
Your Rights Under Title VI of the Civil Rights Act of 1964"No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." (42 U.S.C. Section 2000d).
Porterville Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964.
What is Title VI?
Title VI of the Civil Rights Act of 1964 is the Federal Law that protects individuals and groups from discrimination on the basis of their race, color, and national origin in programs and activities that receive Federal financial assistance. However, the United States Department of Transportation's (USDOT) reference to Title VI includes other Civil Rights provisions of Federal statues and related authorities to the extent that they prohibit discrimination in programs and activities receiving Federal financial assistance.
Title VI Policy
Pursuant to Title VI of the Civil Rights Act of 1964, the Restoration Act of 1987 and other nondiscrimination authorities, it is the policy of the City of Porterville that discrimination on the ground of race, color, national origin, sex, age, disability or income level shall not occur in connection with programs or activities receiving financial assistance from the USDOT.
Porterville Transit will ensure that no person in the United States shall, on the ground of race, color, national origin, sex, age, disability or income level be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance from the USDOT.
Title VI Compliance
Title VI compliance is a situation where a recipient has effectively implemented all the Title VI requirements or can demonstrate that every good faith effort has been made toward achieving this end.
USDOT Recipient
A USDOT Federal aid recipient is any State, territory, possession, political subdivision, instrumentality, public or private agency, organization, entity or individual to whom USDOT assistance is extended either directly or through another recipient.
Programs Covered
Federal assisted programs include any USDOT Project, program or activity for the provision of services, financial aid, and other benefits. This includes education or training, work opportunities, health, welfare, rehabilitation, housing or other services, whether provided directly by the recipient or other agents, through contracts or other arrangements with the recipient.
What discrimination is prohibited by the Porterville Transit's Title VI Program?
Discrimination under Title VI program is an act (action or inaction) whether intentional or unintentional, through which a person believes that he or she, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or been subjected to discrimination on the basis of race, color, national origin, sex, age, disability or income level, under any program or activity receiving financial assistance from USDOT, with regard to:
- the availability and equitable distribution of transit service and benefits;
- the level and quality of transit service that are sufficient to provide equal access and mobility for all persons;
- the opportunity to participate in the transit planning and decision making processes; and,
- the right to fair decisions on the location of transit services and facilities.
A complaint may be filed by any individual or group that believes that they have been subjected to discrimination or retaliation based on their race, color, national origin, sex, age, disability and/or income level. The complaint may be filed by the affected party or a representative, and must be in writing.
Title VI Complaint Procedure
The complaint will be made in writing, using the complaint form or complaint form (spanish translation) , and submitted to the City of Porterville and include all information relevant to a determination of discrimination. A complaint must be filed within one-hundred and eighty (180) days after the alleged discrimination. In cases where the complainant is unable or incapable of providing a written statement, the City of Porterville will, if necessary, assist the person in converting verbal complaints to writing and will interview the complainant. The complainant or his/her representative will sign all complaints.
The complete complaint procedure/process is available by clicking here or upon request by calling 559-782-7448. Provision will be made for persons with limited English proficiency.
What information do I include in my complaint?
Follow the outline provided on the complaint form, including:
- Your name, address and telephone number. If you are filing on behalf of another person, include their name, address, telephone number and your relation to that person.
- The name and address of the agency, firm or department you believe discriminated against you.
- Your signature
- A description of how, why, and when you believe you were discriminated against. Include as much background information as possible about the alleged acts.
- The names of individuals whom you allege discriminated against you if you know them.
- The names of any persons, if known, that can be contacted for additional information to support or clarify your allegations.
- Any additional information that might be helpful
If you believe that a USDOT recipient has discriminated against you or others protected by Title VI, you may file a complaint. Complaints may be filed with either of the following persons:
City of Porterville
Attn: Transit Discrimination Complaints
291 North Main Street
Porterville, CA 93257
Telephone: 559-782-7448
Federal Transit Administration
Attn: Civil Rights Officer
Transportation Systems Center
55 Broadway, Suite 920
Cambridge, Massachusetts 02142-1093
Telephone: 617-494-2397
Web address: click here
If you believe that a Federal Transit Administration (FTA) recipient has retaliated against you, immediately contact FTA to investigate your allegation. Filing a complaint does not prevent an individual or group from seeking remedy through other sources.
Advertising Opportunities
Look to mass transit.
Put your advertising message where people will see it – on a Porterville Transit bus or shelter. Transit bus ads are high-impact rolling billboards that put your product or service all over town.
Choose from bus-side posters, bus backs or get the biggest bang from a bus wrapped completely in your message.
Another effective option is advertising inside vehicles, which allows you to target a captive audience of thousands of commuters each day. Onboard ads are available on buses.
Contact:
Rethought Reborn
Jenna Salazar
559-783-9545
Open Ad Space Options
Departments of PTS
Transit AdministratorRichard I. Tree
15 E. Thurman Ave., Suite A, Porterville, CA 93257
(559) 782-7448
rtree@ci.porterville.ca.us
Transit Operations Manager
Robert J. Tree
15 E. Thurman Ave., Suite A, Porterville, CA 93257
(559) 7691-4863 x102
rjtree@smtransit.com
Safety, Security, Training
Gary Hendrickson
15 E. Thurman Ave., Suite A, Porterville, CA 93257
(559) 691-4863 x106
ghendrickson@smtransit.com
Transit General Information
The Green Line
1-877-404-6473
The Green Line is a toll-free number you can call Monday through Saturday to get information about route transfers and times, as well as any other transit assistance.
Porterville Dial-A-Colt provides paratransit service within the city limits of Porterville, and extends to come county areas contiguous to the city limits.
Porterville Transit
(559) 791-7800
General information regarding the Porterville Transit System.
Porterville Transit System Employment Opportunities
General Information
Make a smart move and come on board with a team that's making a difference in your community everyday.
As one of the largest provider of public transportation in Tulare County, the Porterville Transit System (PTS) maintains a skilled diverse workforce through its multiple in-house training programs for Porterville Transit.
Employment listings are updated monthly, including positions within our management team; our apprenticeship programs; and drivers.
CURRENT JOB OPPORTUNITIES
- Transit Bus Operators
- Dial-A-Ride Operators
- Janitor
Location
Transit Administrative Office
15 E. Thurman Ave.Porterville CA 93257
(559) 782-7448
Porterville Transit Center
61 W. Oak Ave.Porterville CA 93257
(559) 791-7800
Lost and Found
(559) 791-7800
